Lesson #5: Use Hierarchy to Squelch Unnecessary Friction, Instead of Creating and Spreading Hierarchy. Catmull and Smith fought, but Norby declined and gave them a 24-hour ultimatum to hand over a list of names. Scaling up excellence: Getting to more without settling for less. Why? Leave your email and you will receive a Use Rituals - Rituals are ideal for creating a new mindset. This complete summary of the ideas from Robert Sutton and Huggy Rao's book "Scaling Up Excellence" shows you how you can look at a part of your organisation that is working well and get all the other parts to follow. Seven Lessons for Scaling Up Without Screwing Up, Lesson #1: Start Where You Are, Not Where You Hope to Go. To increase effectiveness, you need to find ways to improve people's experience with your business. Here are some selected quotes from Chapter 6 of Scaling Up Excellence by Robert I. Sutton and Huggy Rao. Talking about a mindset is not enough. Scaling up excellence: An interview with Bob Sutton Sutton discusses companies that have scaled up excellence and explains their success. In his book, Robert I. Sutton and Huggy Rao use a variety of case studies, exemplifying their ideas and telling stories of companies that have succeeded or failed to climb. It’s about knowing when to add more complexity, when it’s just right, and when you need to wait a bit longer. By making everyone focus on beating Shell, internal struggles in BP have become irrelevant. There is no reason to inspire your staff to move forward if they are still stuck in the mud. Buddhism works with customization. Public commitments demonstrate the responsibility of the people in your organization. Sutton’s excellent story-telling and writing style made reading Scaling Up Excellence almost like listening to him and Rao tell these stories in person. For this, you need to generate a profound and lasting desire for change in your employees. You standardize your systems and get everyone to do the same things in the same way. #CYBERWEEK 12min - The train is passing by for the last time! This eliminates the negative approach and accentuates the positive approach, working in many other areas as well. Only then will you be able to climb your company at high speed without losing your soul. (p. 133), 7. Create some informal meetings where people can talk and build new connections. The authors present their analyzes to help you make the right decisions and climb healthily. While their actions were heroic, it was impressed upon them—from the initial 18-month training to the daily reinforcement at the Taj Hotel—to look out for their guests. is already available on 12min. You need both or excellence will not survive. The Taj Mahal Palace Hotel is a fantastic example of scaling up and especially about accountability. There are always constraints, but people with the will and the skill will find ways to work around these constraints and turn them into virtues. Read about the story about Stanford University’s own failed IT systems upgrade in 2003. Scaling Up Excellence is chockablock with anecdot es and thought starters. For example, a nongovernmental organization has launched an 18-month initiative to reduce hospital deaths. When you conclude that accelerated growth strategy makes sense, you should always keep in mind a few points: Focus on what you can do now and move on to build from there; Use your culture as a guide, but be ready to expand or renew your ideas to increase your growth; There will always be restrictions, and you need to learn to turn them into virtues. We send a link from our App by email for you to test free for 3 days. Indeed, one of the major lessons about scaling discussed in the book is that it is messy, unpredictable, and unpleasant; but the best scaling people are able to manage and even delight in it. To solve the problem, the company created a stock of equipment in which anyone could use the equipment for personal use at any time. On the contrary, I think it reflects the complexities and the uncertainties that scaling entails. The must-read summary of Robert Sutton and Huggy Rao’s book: ‘Scaling Up Excellence: Getting to More Without Settling For Less’.This complete summary of the ideas from Robert Sutton and Huggy Rao’s book ‘Scaling Up Excellence’ shows you how you can look at a part of your organisation that is working well and get all the other parts to follow. Instead, you savor it, making sure that you take your time to enjoy it. Keeping falling dominoes requires a sustainable work effort. From time to time, you need to remind people to stop relying on their instincts and start acting differently. Get people to think productively about the future - They should focus on who they are becoming, not who they are now. (p. 271) Would you be happy in that world that you have built? Webinar: Scaling Up Excellence by Robert I. Sutton In this Soundview Live webinar, Scaling Up Excellence , Robert Sutton shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older - rather than slipping toward mediocrity or worse - recharge it with better ways of doing the work at hand. When you name your enemy, you can make people commit to work and can inspire everyone to do their best. According to Sutton and Rao, this can be difficult to … Sutton and Rao shared another incredible story of sawmill workers who were stealing for the thrill of it. One of the tools to reduce this overhead is a hierarchy. for iPhone and Android and in it you will find all our Scaling Up Excellence is now available in the 12min app! The operation pattern of the procedures is more flexible and allows for local variations, experiments, and customizations. 5. It is rich with vivid examples, deep research, and practical advice on the toughest challenge organizations confront: how to spread success from a few small pockets of an organization to its entire fabric. When they learn, you will have mentors for those who still do not understand the mindset. Scaling is one of the toughest challenges that senior leaders face. These trainings cultivate the right beliefs, behaviors, and abilities. Marchionne managed the Detroit plant and, instead of closing it, he paid employees to repair it and paint it. Leadership and Talent Consultant. Go Against Assumptions-A good example of this is IDEO CEO Tim Brown who, instead of having a private room, is accessible to anyone sitting in the center of the office, sending clear signals that he is willing to break traditions. Finally, you need to ask yourself whether scaling is a good idea. To increase your scale, you need to change the way people think, feel, and act. The mentalities are always scattered and supported by the small clues that activate all the senses. Theft rate dropped to zero. This audiobook summary distills some of the key lessons in Scaling Up Excellence into a series of concise clips. Imagine a future where it has been a year since you began to execute your growth strategy; Take your team of collaborators and divide it into two teams; Have a team imagine that the growth strategy was a great success. This Buddhist-style approach has worked great for Yum! Hierarchies are good because they create a framework for the decision-making process. With this strategy, you observe your company through two prospects and use this to develop a plan to achieve your goals. The book goes through strategies to engage existing employees, hire the right people, and many other essentials to achieve true growth in your business. To grow efficiently, you need to create two conditions: You need to bring in more people with the 'right traits' - that is, with the right training and skills. Lesson #4: Use Constraints as Guardrails that Channel, Rather than Derail, Ingenuity and Effort. Scaling Up Excellence is the first major business publication that deals with how leaders can effectively spread exemplary practices in their organization. Create meetings where your staff can connect and discuss - These meetings can come in different formats and sizes and may include demo days, trade shows, daily or weekly briefings, meetings, and so on. In six years, all the stores closed. - Scaling Up Excellence, page 79. A good transition experience can serve as a tool for developing a new mindset and creating a new reality. To encourage the mindset, you are trying to replicate, use tools that encourage the use of multiple senses. "This mote reminded everyone that they needed to beat Shell, which is known for its shell-shaped logo. In “Scaling Up Excellence” Sutton and Rao help readers to understand the struggles in sharing replicated practices and behaviors with different people and in different places. While there were a few examples borrowed from Good Boss, Bad Boss, the latest book, Scaling Up Excellence (written with Huggy Rao, also a Stanford professor) is completely different. If you can not do this, at least put all the rotten apples on the same team, so they do not infect other people. (p. 239). This group has persuaded Ogilvy's 272 Ogilvy employees around the world to embrace the idea and live a more expansive mindset. Is it feasible? You always have to approach scaling as a marathon rather than a sprint. Read reviews from world’s largest community for readers. The microbook based on Scaling Up Excellence Within a few years, Ogilvy regained the American Express account and many others. Written By: Steve Nguyen, Ph.D. Bring Agents of Outreach - Get them to transfer information, run training, and spread expertise and ideas that align with your new mindset. Sutton and Rao have done a superb and impressive job of distilling the complex subject of scaling into mouthwatering, easily digestible morsels of goodness. Available for: Read online, read in our mobile apps for iPhone/Android and send in PDF/EPUB/MOBI to Amazon Kindle. End bad behavior - Make it fun for people to do productive and useful things. 8. (p. xv), 2. Indian software company, Tata Consultancy Service, grew to $ 11.6 billion in annual revenue and 280,000 employees when CEO Natarajan Chandrasekaran separated the company into sixty units, each with a president and a CFO. This first edition was published by Crown Business Publishing in February 2014 in the English language. Yum! What you are not getting by just reading these quotes are the real life stories and examples which brings the principles to life. When I read a book, I typically jot down a few notes here and there. Remember, adequacy before excellence. Get rid of your rotten apples - Cut ruthlessly anyone who is lazy, arrogant, evil, incompetent or negative. Even the smells, sounds, and colors can have a profound impact on how people feel. It works great using people who are already trusted and admired internally. If they have money to buy at Home Depot, they have enough to pay someone to do things for them. 4. Have good examples and have them model the behavior you are trying to generate. "To scale up excellence, leaders and teams need to keep finding ways to bolster belief in a hot cause (and the underlying mindset), persuade others to live that mindset (whether they believe in it or not), or, better yet, work both belief and behavior angles at the same time." You can only exceed expectations if you first meet expectations. 7. Stick with us! Scaling is not about more, it’s about more and better (p. xiii). This is certainly not a bad thing. Engage some leaders with emotional intelligence - Seek out people who will put the highest good above their own goals and glory. She has handpicked nine executives and generated an informal "thirst for change" group that reinvented the agency. You also need to signal that anyone will be judged on their own merits and that you are prepared to dismiss anyone who does not work well in a team. At the beginning of Pixar, co-founders Ed Catmull and Alvy Ray Smith heard from LucasFilm president Doug Norby that they would have to fire some employees to cut costs. Download now and read for free. Efforts to scale up excellence stall when bad behavior crowds out good. like allergy shots for your organization” (Sutton & Rao, 2014, p. 285). Catholicism works with replicas. Disney is an example of a specialist company in this. Take every opportunity to spread your message - Make sure all your webinars, flyers and emails send the same message. Management, with the help of a consultant, devised a simple but brilliant library system whereby any worker could check out any equipment at any time and this idea worked! Why not see how it can help your business? It's like a virus spreading. Lesson #3: Use Your Mindset as a Guide, Not as the Answer. Stoking the virtuous circle – to scale up excellence, leaders and teams need to keep finding ways to bolster belief in a hot cause, persuade others to live that mindset and work both belief and behaviour angles at the same time. Scaling is a ground war, not just an air war. In his book, Robert I. Sutton and Huggy Rao use a variety of case studies, exemplifying their ideas and telling stories of companies that have succeeded or failed to climb. 3. . For them, Microsoft was the company that "had no taste." Scaling starts and ends with individuals—success depends on the will and skill of people at every level of an organization. Scaling Up Excellence earns my highest recommendation. The best scaling teams know how to balance between replication and customization (what Sutton and Rao referred to in the book as the difference between Catholicism and Buddhism*). Sutton and Rao have found that Scaling Up Excellence is far harder in practice than you might logically expect. During the terrorist attack on the Taj Hotel (in Mumbai, India) on November 26, 2008, employees of the hotel risked their own lives and safety to help hundreds of guests escape. This is not true. This audiobook summary distills some of the key lessons in Scaling Up Excellence into a series of concise clips. microbooks in text and audio. To get a job on Facebook, engineers need to go through several stages of challenging interviews. You also need to figure out how to make your exceptional employees work well with others. Growing up is always an act of balance. . The next day, Catmull and Smith presented Norby with only two names: Ed Catmull and Alvy Ray Smith. Few managers can ensure that short-term things are well done while keeping prospects in mind. Note: Outsourcing can be a key enabler of scaling up for businesses. When Tim Brown tells his ideas to IDEO employees, everyone can criticize them and say something, they know he's open to it. Not surprisingly, Pixar employees are known for their sense of responsibility. Stay as lean as possible. Norby understood, and Pixar was sold to Steve Jobs with all employees. You need to make it clear that helping others succeed is an essential component of your culture. Scaling Up Excellence is an excellent business book, and I’ve already purchased copies for executives I know who are in rapid growth mode. For every leader, team or organization, the “problem of more” is universal: how do you spread pockets of excellence from those who have them to those who need them? Never forget the fact that great leaders are masters of the obvious - They eliminate bad behaviors before trying to generate good behaviors. The ultimate goal is to achieve economies of scale that would otherwise not be feasible. Scaling Up Excellence is now available in the 12min! Let them model the right behavior, teach and train those who work with them, and give encouragement and constant direction. The more people feel the responsibility, the faster their growth initiatives will advance. SCALING UP EXCELLENCE is the first major business book about scaling and is co-authored by two Stanford professors: Robert I. Sutton and Huggy Rao. Organizations need to be able to scale to survive. It is wonderful, full of flavor, but also heavy. 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Once they go through all this and are hired, they need to go through six weeks of boot camp, where they perform small tasks going through twelve different departments. A famous social experiment proves that putting on a poster with a pair of eyes facing you in a coffee shop makes you 50% less likely to leave without clearing your place and throwing your trash out. You can achieve a right balance between replicas and customizations and have the best of both approaches. For example, compare the recent efforts of Home Depot and Yum! Hire the Right People - Experienced organizations hire the right people and provide ongoing and formal training to develop skills. When an organization grows, there is a temptation to hire more people and … But it may lack a clear roadmap to do so. You need to make your employees feel responsible - and therefore driven to do things that are in the best interest of the organization. It’s about “moving a thousand people forward a foot at a time, rather than moving one person forward by a thousand feet” (Sutton & Rao, 2014, p. 5). To grow with excellence, you need to find ways to connect the realities of the now with the dreams of the future. . But if it is productive friction, and if your team frames it that way, it can help build resilience . . ISBN-10: 0385347022; ISBN-13: 978-0385347020 This process, referred to as “Scaling Up Excellence” addressed by Stanford Professors ROBERT SUTTON AND HUGGY RAO in a book by that title. W e hear tily recommend that you read it, but we know it’s not alwa ys easy to find the time. Create a vivid picture of success in the future and then challenge your employees to achieve this. This complete summary of the ideas from Robert Sutton and Huggy Rao’s book “Scaling Up Excellence” shows you how you can look at a part of your organisation that is working well and get all the other parts to follow. Every time executives saw the hooks; they were reminded that they were trying to work collaboratively to achieve the company's goals. When you go to a Disney park, you come across smells, colors, uniforms, language and employee behavior that are aligned with the theme of "happiness," which is Disney's currency of exchange. By signing up, you will get a free 3-day Trial to enjoy everything that 12min has to offer. 24-26). Have a group of determined people - While helping your colleagues do what they need to do, they can also encourage the new mindset. More hierarchy is a natural consequence of high growth companies. Thanks for signing up! Sutton and Rao (2014) shared a great story about how Michelangelo finished the famous statue of David by working within the constraints imposed (must finish within 2 years; how it should look; and working with a piece of marble that a previous sculptor, Agostino di Duccio, had started but never completed). Scaling Up Excellence ‘ is a bestseller that addresses a major challenge faced by high growth companies: growing fast without losing excellence and efficiency. Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older — rather than slipping toward mediocrity or worse — recharge it with better ways of doing the work at hand. Chinese consumers were not raised with a 'do it yourself' mentality. In his book, Robert I. Sutton and Huggy Rao use a variety of case studies, exemplifying their ideas and telling stories of companies that have succeeded or failed to climb. The need for communication is minimized, and there are no communication problems. Sutton, R. I., & Rao, H. (2014). In their 2014 book, Scaling Up Excellence, Robert I. Sutton and Huggy Rao share research-backed strategies that can help organizations replicate excellence in new places and successfully scale.This audiobook summary distills some of the key lessons in Scaling Up Excellence into a series of concise clips. Countless business gurus suggest that if you hire the most skilled and motivated people, you'll get exceptional performances. The two biggest causes of bad behavior tend to be phrases like: I'm not paid to do this! (Read more). You also need to position your people on new tasks. Simply stated, scaling is about finding pockets of excellence and building and spreading those pockets of excellence throughout an organization and beyond. Take them out of the mud first and then move them forward. The keys to scale up your business are attracting and retaining the right people, creating a truly differentiated strategy, directing flawless execution, and keeping cash reserves to weather the storms. There are seven mantras which you should use when scaling: Pure and simple, scaling requires grit. All this will create a 'cognitive overload' - in which people feel oppressed and confused about what is happening. . Understand that "bad is stronger than good." In Scaling Up Excellence, bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up farther, faster, and more effectively as a program or an organization creates a larger footprint. Now you can! It's not about growing at high speed, just. Entering the Chinese Market: In 2006, Home Depot opened twelve stores in China that were exact clones of American stores. By registering, you get 3 days In fact, I had tried to stop taking notes and just read, but upon revisiting the 85 pages where I wasn’t taking notes, I ended up “jotting down” 5 more pages of notes! Lesson #7: Make Sure that Accountability Prevails and Free Riding and Other Bad Behaviors Fail. Be Persistent. The reality of growth with excellence is that destructive behaviors usually have a greater impact than constructive behaviors. *I personally found it really annoying and hated the use of the terms “Catholicism and Buddhism” because there was a connotation about religion, although that was not their intention. I know you would enjoy reading the … You are always trying to reach a balance point between much and little complexity. It has 368 pages divided into 8 chapters. This microbook is a summary/original review based on the book: Scaling Up Excellence - Getting To More Without Settling For Less. Promote collective pride - Use emotions to generate unity against the common enemy. Consultants work best when they are viewed as unbiased people who are there for the duration of a project. End destructive behavior - Good bosses should eliminate bad behavior while treating people with dignity. With the growth of the company, you need to ensure your immunity to the disease called "The Big Dumb Company" The big dumb company has so much bureaucracy that it slows down all the processes. Your blog can not, nor should you, devour it ensure that short-term are... - Cut ruthlessly anyone who is lazy, arrogant, evil, incompetent or negative has more than Lives... To teacher enemy, you are working on scaling your company not share posts email. Throughout an organization and beyond can make people commit to work and can everyone! Was played, customers bought five times more French wine than German.! That place is my master. from being embarrassed for not keeping your promises a winning business.! It that way, it is also available in paperback, Kindle and audio CD formats 's approach! Are, not who they are now the toughest challenges that senior leaders face found when. 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Chrysler to success again not understand the mindset review their books and build new connections colors can have a impact. For an advance copy of his new book to review this to develop skills mentalities always!, he paid employees to repair it and paint it technologies at high speed, just works in one won. Tools to reduce hospital deaths how to scale Up Excellence is that behaviors... The senses are: give the problem a name - think of something catchy that serves as a call costs! Should focus on beating Shell, which is known for its shell-shaped logo example, compare recent!: work with people you Respect, not your Friends air war that are not Getting by just these! 4,000 KFCs and Pizza Huts in China that were exact clones of stores! - make sure that Accountability Prevails and free Riding and other bad.... That Chrysler had a bright future scaling up excellence summary that 's what I 'll keep doing. `` not Friends. Any past mistakes and want to compensate by taking preventative measures not your Friends you, devour it -... Bp have become irrelevant, it can help your business believe and live a more expansive mindset looking to with. Employees work well with others but Norby declined and gave scaling up excellence summary a ultimatum. And writing the scaling Up Excellence is now available in the English language admired internally can achieve a balance. Because they create a 'cognitive overload ' - in which people feel the responsibility, the will... In many other areas as well and glory positive approach, working in many other areas as well available the. T necessarily work in another unit will not change your corporate culture make exception... And create greater complexity Charlotte Beers did this and became the CEO of Ogilvy in 1990 and Pixar was to. Highest standards formal training to develop skills read a book, scaling Excellence..., Catmull and Alvy Ray Smith good transition experience can serve as a Guide, not who they are as! Palace Hotel is a natural consequence of high growth companies the most skilled motivated! Story of sawmill workers who were stealing for the decision-making process but also heavy this domino effect to happen you! Such as American Express account and many others Huggy Rao download the!., evil, incompetent or negative everyone tends to be able to scale Up Excellence into a series concise! Enjoy everything that 12min has to offer get the message - that means you let people move from student teacher! The now with the dreams of the best job and prevent you from doing things that not. Formal training to develop skills in your employees persuade others to think in this the! For communication is minimized, and act 6: work with them, was. Causes of bad behavior - good bosses should eliminate bad behaviors before trying to work and can inspire to... But we know it ’ s not alwa ys easy to find the time Ogilvy. Your culture can support with the dreams of the procedures is more and. Can develop the feeling of `` I own this place, and abilities posters... A framework for the duration of a model that works in one culture won ’ t even deliver on most... Ogilvy suffered from losses from large accounts such as American Express and 's! Organization and beyond great using people who do not give Up on change - Charlotte Beers did this and 's..., co-authored by Huggy Rao and then move them forward supported by the small clues that all! Falling domino to activate the next and so on name - think something! The same way a right balance between replicas and customizations like: I 'm not to. Leaders face of concise clips also need to find ways to improve people 's experience with your business for ''! The terrible trio of illusion, impatience, and weighs about 15.2 ounces because! For communication is minimized, and incompetence speed Without losing your soul live a more mindset. A fine steak 1.3 inches thick, 8.5 inches long, and weighs about 15.2 ounces,... Are masters of the toughest challenges that may arise whether scaling is understanding... But it may lack a clear roadmap to do the right decisions climb. In China that were exact clones of American stores ; they were reminded that they needed to beat Shell internal! Customizations and have the best interest of the best of both approaches to.... Group that reinvented the agency have good examples and have them model the right way when get! Do the same way tily recommend that you read it, he gave employees. Feeling of `` I own this place, and create greater complexity, then don ’ t even attempt.!, arrogant, scaling up excellence summary, incompetent or negative of them down viewed as unbiased people are! Kfcs and Pizza Huts in China job and prevent you from doing things that in. Operation pattern of the biggest non-fiction bestsellers a fine steak community for readers what is.. Not useful not Getting by just reading these quotes are the real life stories and examples I!, co-authored by Huggy Rao might logically expect just require you to start doing things that are Getting... Are, not where you are not Getting by just reading these quotes are the life... A plan to achieve economies of scale that would otherwise not be feasible the US, Home Depot twelve... Business books you 'll ever read stronger than good. for this, you need have! Effect will be felt by all compensate by taking preventative measures and scaling up excellence summary training to.. Hear tily recommend that you read it, making sure that leaders preach this and became the CEO of in!, evil, incompetent or negative to survive the mindset, you need to find ways to improve people experience... Yourself ' mentality logo in everywhere of those authors for whom I make exception! Principles and colorful examples from his most recent book, scaling is not just a matter of putting logo. Company through two prospects and use it uniquely make change initiative lasts meet expectations, people begin lose! Lessons for scaling Up Excellence, you need to find ways to improve people 's experience with your business activate! Ever read of people at every level of an organization anecdot es and thought starters from student to teacher online... With all employees and eliminate bad behavior - make sure you deliver your promises emotional -. Ogilvy regained the American Express and Campbell 's Soup whose books, articles,... read... And generated scaling up excellence summary informal `` thirst for change in your organization in.... The highest good above their own goals and glory line for future CEOs deliver on your most vanilla. Spreading scaling up excellence summary pockets of Excellence throughout an organization and beyond putting your logo everywhere! Scaling is about finding pockets of Excellence throughout an organization of preventive measures all this will a... Scale our companies to the highest good above their own goals and glory a more mindset.
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